Jetpack reconnection steps

The “401: Jetpack: [unknown_token]” error typically indicates that there is an issue with the authentication token used by Jetpack to connect to WordPress.com. This can happen for various reasons, such as a change in your WordPress.com account, an update to Jetpack, or issues with your website’s hosting configuration.

Jetpack reconnection steps​

To resolve this issue, you can follow these steps to disconnect and reconnect Jetpack:

  1. Log in to your WordPress admin dashboard.
  2. Go to Jetpack settings:
  • In the left-hand menu, navigate to “Jetpack” and then click on “Settings.”
  1. Disconnect Jetpack:
  • Scroll down to the bottom of the Jetpack settings page.
  • Click on “Manage site connection” (you might find this under “Connections”).
  • Click on the “Disconnect” button.
  1. Reconnect Jetpack:
  • After disconnecting, you’ll see an option to reconnect Jetpack.
  • Click on “Set up Jetpack” or “Connect Jetpack” and follow the prompts to reconnect it to your WordPress.com account.

If the problem persists after reconnecting, try the following additional steps:

  1. Check your WordPress.com account:
  • Ensure you are using the correct WordPress.com account associated with your Jetpack plugin.
  1. Update Jetpack:
  • Make sure that Jetpack is up to date. Go to “Plugins” > “Installed Plugins” and check if there are any updates available for Jetpack. If there is an update, install it.
  1. Check for conflicting plugins:
  • Sometimes, other plugins can conflict with Jetpack. Try deactivating all other plugins except Jetpack and see if the issue is resolved. If it is, reactivate the plugins one by one to identify the conflict.
  1. Check your site’s XML-RPC file:
  • Jetpack relies on the xmlrpc.php file for communication with WordPress.com. Make sure this file is accessible. You can check by visiting http://yourwebsite.com/xmlrpc.php. You should see the message “XML-RPC server accepts POST requests only.”
  1. Check for hosting issues:
  • Some hosting providers have security settings that block Jetpack’s connection. Contact your hosting provider to ensure that Jetpack is not being blocked.

By following these steps, you should be able to resolve the 401 error and get Jetpack working again on your WordPress site.


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